ResolveIT Careers

Job Summary

The Accounts Clerk will perform clerical, general accounting and bookkeeping duties in support of the accounting operation of the Retail Store. The Accounting Clerk will process all incoming and outgoing financial activities. This includes posting of receivables, and payables, preparing reports, petty cash and perform cashier duties. Also, the incumbent must be capable of using financial accounting to monitor operational cost to ensure maximum efficiency, integrity, propriety, regularity and transparency, accountability & profitability of the Retail Store.

The Accounts Clerk must be organized and have a good working knowledge of accounting principles, strong analytical and problem-solving skills and the ability to operate efficiently in a dynamic environment. This individual must be able to manage multiple tasks and communicate effectively.


RESPONSIBILTY INCLUDE BUT NOT LIMITED TO:

• Entering/posting of transactions to the sub-ledger accounts
• Processing/preparing of invoices in accounting software.
• Processing/preparing of payments in accounting software.
• Prepare and post journal entries to sub-ledger accounts.
• Prepare journal entries for consumption of all inventories and operating assets.
• Prepare journal entries for projects.
• Reconcile receivables and payables accounts.
• Reconcile inventory accounts.
• Update and reconcile fixed asset register.
• Validate the cost of goods sold as part of month end close.

The Accounting Officer will be required to maintain professional relationships with:
• Associates of the Company.
• Employees
• Partners & vendors locally and overseas
• Customers and Suppliers
• Other persons as required by the nature of the job.


MINIMUM QUALIFICATION

• A minimum of first degree in accounting, finance or ACCA level 1
• At least two years professional experience in similar capacity or recent graduates with qualification mentioned above, without practical experience, who will pursue a career in accounting.
• Ability to work without supervision effectively and efficiently.
• Sound knowledge in the use of QuickBooks accounting software will be a distinct advantage.

Performance Criteria:

• Must be a team player.
• Self-motivated
• Confidential
• Display good work ethics, honesty, integrity.
• Display high level of accuracy and problem-solving skills.
• Analytical
• Good interpersonal skills


Click here to apply.

We thank all applicants, however only persons who are shortlisted will be contacted.

Job Overview

The Accounting Officer will perform a comprehensive range of general accounting and bookkeeping duties in support of the accounting operation of the corporate and retail sections of the organization. The Accounting Officer will process all incoming and outgoing financial activities. This includes posting of financial records, monitor operational cost to ensure maximum efficiency propriety, regularity, transparency and accountability of the business, receivables, and payables, preparing reports, G.C.T , petty cash and conducting reconciliations.

The Accounting Officer must be organized and have a good working knowledge of accounting principles, strong analytical and problem-solving skills and the ability to operate efficiently in a dynamic environment. This individual must be able to manage multiple tasks and communicate effectively.

RESPONSIBILITY INCLUDES BUT NOT LIMITED TO:

• Prepare monthly payroll to ensure accuracy.
• Compute taxes for statutory and General Consumption taxes and file monthly returns within the required time
• Prepare and file Annual Statutory Return (S02) by the required time.
• Prepare and file Annual Financial statement along with IT2 and IT07 by the required time.
• Prepare other reports as required by Management/Board of Directors
• Accounts payables and Receivables transaction processing & reconciliation
• Receivables collection
• Inventory control processing
• Project monitoring and accounting
• Preparing journal entries and schedules for General Ledger accounts balances, and General Ledger reconciliation
• Reconciling sales report at the end of each day
• Update and reconcile credit card transactions.
• Petty cash management

The Accounting Officer will be required to maintain professional relationships with:
• Associates of the Company.
• Employees
• Partners & vendors locally and overseas
• Customers and Suppliers
• Other persons as required by the nature of the job.


MINIMUM QUALIFICATION

1. A minimum of first degree in accounting, finance or ACCA Level 2
2. At least three (3) years professional experience in similar capacity.
3. General understanding and application of accounting practices and principles Ability to work without supervision effectively and efficiently.
4. Sound knowledge in the use of QuickBooks software will be a distinct advantage.
5. Proficiency in Microsoft Office Tools


Performance Criteria:

• Must be a team player.
• Self-motivated
• Confidential
• Display good work ethics, honesty, integrity.
• Display high level of accuracy and problem solving skills
• Analytical
• Good interpersonal skills

Click here to apply.

We thank all applicants, however only persons who are shortlisted will be contacted.  

Job Overview

Enhances CEO's effectiveness by providing administrative management support, representing the CEO's to others. Provides office services by implementing administrative systems, procedures, and policies, and managing resources and projects. Ensures that inbound and outbound transactions are executed and filed according to established guidelines and policies.

Administrative Assistant Job Duties:
• Act as the first point of contact for internal and external clients by greeting and directing visitors and new staff to the organization.
• Receive and direct telephone calls, prepare reports, transcribe minutes from meetings, create presentations, and conduct research.
• Arrange meetings, conferences, teleconferences, and travel.
• Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
• Complete projects by assigning work; following up on results, and coordinate resources for service delivery.
• Assist with procurement and bidding while managing vendor and client contracts.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

• Prepare schedules and assemble records and data to facilitate internal/external audits or for management use.
• Support Accounts officer, auditor, or related professionals regarding licenses and other legal documents such as TCC , NCC, and GCT Certificate up to date.
• Monitoring ongoing contracts with suppliers, to ensure compliance with quality standards and service level agreements.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Perform any other duties that may be assigned from time to time.

Qualifications

1. BSc. in Administrative Management or Similar qualification
2. Three (3) years of administrative assistant experience
3. Knowledge of appropriate software including Microsoft Word, Excel, and Outlook, Microsoft PowerPoint.
4. Good command of the English language
5. Good oral and written communication

Performance Criteria:

• Must be a team player.
• Self-motivated
• Confidential
• Display good work ethics, honesty, integrity.
• Display high level of accuracy and problem solving skills
• Analytical
• Good interpersonal skills

Click here to apply. 

We thank all applicants, however only persons who are shortlisted will be contacted.  

Job Overview

Represent the ResolveIT Limited brand and is responsible for providing the single point of customer contact, focus on delivering optimal customer experience. Provide support or resolution of basic inquiries, requests, and problems arising from software/hardware. Maintain stock, transact, record, receive, store, and select computer and phone accessories and other goods.

Essential Duties & Responsibilities:
• Log all client contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate service desk management tool.
• Troubleshoot, diagnose, and resolve application issues following standard operating procedures and using knowledge support tools.
• Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management
• Provide support to customers in updating them on their orders and requests.
• Accept new stocks of computer and phone accessories and verify their condition, type, specification, price and quantity by checking purchase orders and invoices, sign for delivery.
• Create or update inventory records for new and issued stocks. Label stocks with identification of the product and place them in designated storage areas. Monitor available quantities of the stock and submit request for items to be reorder.
• Issue goods to customers.
• Cashier duties such as, checking off cash and collecting cash from customers.
• Report all damaged or missing stocks as they are discovered.
• Participate in stocktaking exercises.
• Perform any other duties that may be assigned from time to time.

Qualifications
• Asc. Degree in Information Technology or similar.
• Proficiency in Microsoft Office.
• Previous experience in service desk support and customer service would be a distinct advantage.
• Knowledge of handling, storing and retrieval of computer and phone accessories and devices.


Performance Criteria:

• Must be a team player.
• Self-motivated
• Confidential
• Display good work ethics, honesty, integrity.
• Display high level of accuracy and problem solving skills
• Analytical
• Good interpersonal skills

Click here to apply.

We thank all applicants, however only persons who are shortlisted will be contacted.  

Job Overview

As a Technical Solutions Consultant (TSC), you will lead in-market product commercialization, market analysis, customer product needs assessments, and day-to-day technical escalations in order to maintain the success of our customers. You can absorb complex technical concepts and to communicate them to both technical and non-technical audience alike, and the ability to interact with service and project delivery teams. You're also someone who can identify opportunities for increased efficiencies, capable of working with cross-functional teams to continuously improve our solutions and operations. In addition, you're familiar with IT service delivery and have experience working within the industry.
In this role, you’ll be our main contact for client solutions. Combining elements of information technology, business analyst and project management, you will support customers, before, during implementation and beyond. The role requires a strong background in consulting, building client relationship, customer engagement and stakeholder management resulting in new wins and increased footprint in strategic accounts. You must have the ability to engage in opening discussions with stakeholders, identify their issues, and communicate solutions.
Job Responsibilities
The TSC will be responsible for the effective and efficient performance of the following tasks:
• Providing Sales and Pre-Sales pursuits with technology consultancy.
• Providing support for adoption of our solutions and provide technology roadmap for clients.
• Finding the right balance between innovation, technical feasibility, and sustainability.
• Performs troubleshooting of solutions.
• Creating and presenting Proof-of-Concepts whenever required.
• Creating and presenting solution proposals.
• Carrying out technical audits and solution design reviews to ensure solutions meet standards.
• Liaison with service delivery managers, project delivery managers, and business support teams.
• Evaluating new technologies, monitor hardware and software trends.
• Remain current with emerging technology to provide support for new product rollouts and/or existing offerings.
• Provide orientation and guidance to internal and external users on solutions.
• Attends webinars, conferences, and training sessions.
• Provide resources and documentation of solutions.
• Running security checks on all systems.
• Any other duties assigned.

Qualifications
1. Bachelor's degree in Computer Science or related field with additional technical training.
2. At least three (3) years' experience in the field.
3. Good oral and written communication
4. Experience in writing proposals is a distinguished advantage.
5. Strong understanding of Microsoft Cloud eco-system.

Performance Criteria:

• Must be a team player.
• Self-motivated
• Confidential
• Display good work ethics, honesty, integrity.
• Display high level of accuracy and problem-solving skills.
• Analytical
• Good interpersonal skills

Click here to apply.

We thank all applicants, however only persons who are shortlisted will be contacted.

Job Title: Solutions Associate
Term: Contract

ResolveIT Limited is an information technology solution company that helps to improve our client’s business performance with technological products and services. We work closely with our clients to help them to achieve their operational and strategic goals through help desk, IT security, productivity tools, data protection, IT infrastructure, automation, and procurement.

We are inviting a qualified, excited, enthusiastic applicant to join our team at our head office in New Kingston. Work in an environment where you can utilize your customer service skills and sales experience to help our clients. Your talents and contributions will be acknowledged and rewarded.

Job Summary:
We are looking for a Solutions Associate who enjoys working with clients and has a friendly, outgoing personality. As a team-oriented company, we seek an individual who can be flexible with work hours. The ideal candidate provides exceptional customer service and displays a positive attitude when interacting with customers and employees. The candidate is someone interested in pursuing a career in Sales, Marketing or Business Development.

Key Responsibilities include:
• Develop and follow up on sales leads
• Support clients with information, products and solutions.
• Drives sales through engagement of clients, suggestive selling, and sharing product knowledge.
• Build, foster and maintain relationships.
• Participate in promotional activities.
• Follow-up with each customer before, during and after transaction
• Secure and finalize sales information, and provide market intelligence.
• Respond to customer inquiries (via telephone, email, messaging, in-person)
• Consistent exceptional service to client during each interaction
• Documents sales by creating or updating customer profile records.
• Generate proposal and presentation
• Keeps clientele informed by notifying them of discounts, promotions new technology and related information.
• Adherence to defined standards of daily operations
• Provides support to internal and external clients
• Performs other related duties as assigned.

Requirements:

• Diploma, degree or related qualification
• Proficiency in Microsoft Office.
• 3 years experience in sales or related
• Positive, helpful attitude toward clients, including the ability to speak clearly and convey information accurately
• Ability to work independently on assigned tasks.
• Owning a reliable motor vehicle would be an asset

Click here to apply.

We thank all applicants, however only persons who are shortlisted will be contacted.

JOB SUMMARY

We are looking for tech savvy individuals to join our service delivery team! Our team is responsible, self-motivated, and service-oriented people with great technical aptitude and customer service.

The Break-fix Technician will be responsible for repair, maintain mobile devices, Desktop, laptops, Mac, and other consumer devices at intermediate level.

RESPONSIBILITY:

The Technician will be responsible for the effective and efficient performance of duties including but not restricted to the following:
• Diagnosing and repairing mobile devices, Desktop, laptops, Mac, and other consumer devices.
• Provides service to corporate and retail clients.
• Provides technical support for assigned incident and service requests (In house and onsite as required)
• Handle internal and external job tickets.
• Promptly executes remedial mitigation and corrective action for incident request.
• Provides online and remote support to clients.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Provide orientation and guidance to users on how to operate software, equipment, and devices.
• Excellent communication with team and end user.
• Keep work space neat and clean during service.
• Set up software, equipment, and devices.
• Attends webinars, conferences, and training sessions.
• Carries out any other job-related duties as assigned.

SKILLS & QUALIFICATION:

• Hands on experience in troubleshooting, assembling and disassembling devices.
• Two years professional experience in break-fix
• One year professional experience in customer service
• A+, PC Mechanics or related certification
• Ability to work with little supervision effectively and efficiently.
• Use of hand tools and test & service equipment.
• Ability to maintain self-composure under occasionally heavy workload and stringent response times and deadlines.
• Ability to work independently, exercising initiative and judgment.
• Attention to detail is a must.

PERFORMANCE CRITERIA:

• Maintains the highest level of service standards.
• Execute all jobs based on standards.
• Achieve defined goals and service levels.
• Timely update of work-log.
• Maintain confidentiality.
• Achieve high level of accuracy.
• Foster high level of customer experience.
• Demonstrate excellent interpersonal, communication, organizational skills.

Click here to apply.

We thank all applicants, however only persons who are shortlisted will be contacted. 

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