ResolveIT Careers

We Are Growing, and We are Hiring!

Job Overview

ResolveIT Limited is a value-added information technology solution company that serves organizations and consumers. We assist organizations to improve their performance by leveraging technology. The team a ResolveIT work closely with our clients to help them to achieve their operational and strategic goals through our serve desk, IT security, productivity, data protection, IT infrastructure, automation, software development, and procurement solutions. ResolveIT also operates a Service Centre which provides repair services for phones, tablets, PC, Mac, and sale of computing and mobile devices and accessories. We are inviting you to join our team.

The key role of the Service Delivery Coordinator is to operationalize a successful delivery of IT Services through organization and coordination. The SDC is the single point of contact for service delivery coordination. This position ensures tickets are properly recorded and dispatched at all tiers of support, follow-up and status updates to internal and external stakeholders, and the coordination of resources.

Essential Duties & Responsibilities:
• Service Delivery Standard
• Service desk & project coordination.
• Effective people & resource management
• Effective customer experience
• Contracts, Renewals and Subscription Maintenance
• Quality Assurance

Qualifications
• Bachelor's Degree (B.Sc.) in Information Technology or related field preferred or a combination of education and other equivalent experience
• ITIL certification or related
• Minimum two (2) years of relevant, hands-on, professional experience in service delivery and support functions.
• Excellent interpersonal and professional communication skills
• Should possess an interest in technology, computers, and mobile devices
• Possess the ability to work under pressure and multi-task while working under deadlines
• Possess a positive and proactive attitude towards customer support and desire to help people
• Working knowledge of Microsoft 365, Windows, Mac OS X
• Prior experience with hardware/software installation & configuration preferred
• Able to work weekends should the need arise.

Performance Criteria:
• Deadlines and schedules are met
• Service level agreements are met
• Customer satisfaction levels are met
• Cordial interpersonal relationships are fostered on an ongoing basis
• Good office decorum is adhered to (attire, use of equipment & choice of language)
• Acceptable quality work is produced consistently
• Good problem-solving ability is demonstrated
• Established IT support procedures are followed.
• All documents and records are properly filed as defined by the supervisor.
• Confidentiality of information is maintained

Click here to apply.

We thank all applicants, however only persons who are shortlisted will be contacted.  

Job Overview

ResolveIT Limited is a value-added information technology solution company that serves organizations and consumers. We assist organizations to improve their performance by leveraging technology. The team a ResolveIT work closely with our clients to help them to achieve their operational and strategic goals through our serve desk, IT security, productivity, data protection, IT infrastructure, automation, software development, and procurement solutions. ResolveIT also operates a Service Centre which provides repair services for phones, tablets, PC, Mac, and sale of computing and mobile devices and accessories. We are inviting you to join our team.

The key role of the IT Support is to provide technical services on behalf of the service delivery team to our clients while maintaining quality and service level standards to achieve a consistent client experience. This position ensures that our clients information communication technology services are accessible, available, and secure.

RESPONSIBILITY:

Support, Implementation & Maintenance
• Provide remedial mitigation and corrective action for incident and service requests.
• Provide online and remote, onsite, and offsite support to clients (corporate and retail)
• Provide end-user support to clients and staff.
• Provide site assessments and site visits.
• Take ownership of issues from end-to-end to reach a resolution.
•  Provide troubleshooting for hardware, software, network, and system issues.
• Provide outstanding customer service and support.
• Provide maintenance of systems associated with various ICT solutions.
• Support with the setting up profiles, emails, and user accounts for systems.  
• Deploy technology such as hardware, operating systems, and programs or applications, and cloud services. 
• Microsoft 365 setup and administration. 
• Assist with tests and evaluations on new software and hardware. 
• Any other duties assigned.

Training & Documentation
•Attain annual certification and training schedule provided by the company
•Maintain records/logs of repairs and fixes, support, and maintenance schedule. 
• Assist with the orientation and guidance to users on how to operate new software and equipment
• Attends webinars, conferences and training sessions as required by the company.
• Offer support in the completion of training manual and other documentation.
• Any other duties assigned.

SKILLS & QUALIFICATION:

• Training at a vocational/technical/computer engineering school in electrical/electronic/computer or other equivalent qualification.
• Minimum two years of relevant, hands-on, professional experience in information technology. 
• Working knowledge of operating system, networking, PC mechanics, cloud technology. 
• Possess the ability to work under pressure and multi-task while meeting deadlines.  
• Possess a positive and proactive attitude towards customer support and desire to help people.  
• Must be available to work outside of normal working hours and on Saturday as necessary.
• A drivers licence will be an asset

Click here to apply.

We thank all applicants, however only persons who are shortlisted will be contacted.  

JOB SUMMARY
ResolveIT Limited is a value-added information technology solution company that serves organizations and consumers. We assist organizations to improve their performance by leveraging technology. The team a ResolveIT work closely with our clients to help them to achieve their operational and strategic goals through our serve desk, IT security, productivity, data protection, IT infrastructure, automation, software development, and procurement solutions. ResolveIT also operates a Service Centre which provides repair services for phones, tablets, PC, Mac, and sale of computing and mobile devices and accessories. We are inviting you to join our team.

ResolveIT Limited is looking for highly talented and technical consultant to help accelerate our growing Professional Services business. This is an excellent opportunity to join a fast-growing tech company and working with a team with various technical skillsets, and furthering your career within a trusted and innovative, and progressive technology company.

Our Professional Services Team engage in a wide variety of projects for clients and partners, providing collective experience to our customer base and are obsessed about strong success for our clients. The Cloud Consultant will collaborate with team and partners to get the right solution delivered to our client. In this role you will be responsible to implement, migrate, design, or maintain cloud centric applications and the business processes associated with any of those application.

You will work with team to gather requirements from business leaders, partners, and clients. The focus of this job is to transform our clients with cloud technology. This role will require continuous learning as cloud technology often evolves. We will have the support of all our partner vendors for instance Microsoft, AWS, etc. There will be complex issues and you must design for several situations such as pure cloud, hybrid, multi-site across different customer bases.

Essential Duties & Responsibilities Required:
• To take on the responsibility as the Subject Matter Expert in the cloud technology domain, which includes but not limited to the following key technologies: Microsoft (Server, Azure, M/O365); Hybrid Cloud; Business Continuity, Backup and Disaster Recovery; Data and Server Migration; Business Tools (eSignature, QuickBooks etc.)
• Responsible to design and implement multi product solution use cases while reviewing existing to ensure market validity,
• To conduct solution demonstrations, enablement and proof of concepts as required,
• Responsible in preparing Solution Presentation, and Bill of Material,
• Support the development of Proposals
• Work closely with the Sales, business leads and field teams to ensure closure on opportunities in the pipeline,
• To prepare and deliver presentations, communicating the value proposition, benefits of cloud technology solutions, technical webinars, and business case to clients,
• Providing end-to-end solution expertise along with best practices, architecture diagrams, assisting in assessments and migrations,
• To participate and contribute to RFP/RFI responses,
• To deliver sales and technical enablement training internally to sales teams or externally to our client base (not a core competency),
• To support Service Delivery Team for any technical related enquiries,
• To support Protect Team in prospecting new opportunities through fact finding, solutioning and technical pitch,
• Some support of internal and external sales teams to deliver technical quotes in line with defined service level agreements (SLA’s),
• To be kept updated on latest technologies within the cloud technology domain.
• Report directly to solutions manager.

Other Duties & Responsibilities:
• Additional duties as assigned

Qualifications and Experience:
• 3 Years of relevant work experience.

Education & Certifications:
• Bachelor's Degree with Computer Sciences Field of Study preferred.
• Associate Degree with Computer Sciences field of study required.
• Other Education / Certifications: Microsoft/AWS/ Equivalent Work Experience

Working Conditions:
• Occasional non-standard work hours or overtime as business requires.
• Travelling as required.

Required Knowledge, Skills & Abilities:
• Able to execute instructions and to request clarification when needed.
• Able to perform basic mathematical calculations.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to communicate clearly and convey necessary information.
• Able to create and conduct formal presentations.
• Able to interact effectively with all levels of management.
• Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
• Possesses strong multi-cultural interpersonal skills.
• Possesses strong organizational and time management skills, driving tasks to completion.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to work independently with minimum supervision.
• Able to maintain confidentiality of sensitive information
• Able to build solid, effective working relationships with others.
• Able to quickly learn new systems and technology.
• Able to use relevant computer system applications at an advanced level.
• A drivers licence will be an asset

Click here to apply.

We thank all applicants, however only persons who are shortlisted will be contacted.   

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