ResolveIT Careers

Job Overview

ResolveIT Limited is an information technology solution company that helps to improve our client’s business performance with technological products and services. We work closely with our clients to help them to achieve their operational and strategic goals through help desk, IT security, productivity tools, data protection, IT infrastructure, automation, development, and procurement. ResolveIT Service Centre provides repairs of phones, tablets, PC, Mac; sales of gadgets and accessories. We are inviting a qualified candidate to join our team at our retail service centre.

The Service Desk Support is responsible for providing the single point of customer contact, focus on delivering optimal customer experience. Provide support or resolution of basic inquiries, requests, and problems arising from software/hardware. Maintain stock, transact, record, receive, store, and select computer and phone accessories and other goods.

Essential Duties & Responsibilities:
• Log all client contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate service desk management tool.
• Troubleshoot, diagnose, and resolve application issues following standard operating procedures and using knowledge support tools.
• Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management
• Provide support to customers in updating them on their orders and requests.
• Accept new stocks of computer and phone accessories and verify their condition, type, specification, price and quantity by checking purchase orders and invoices, sign for delivery.
• Create or update inventory records for new and issued stocks. Label stocks with identification of the product and place them in designated storage areas. Monitor available quantities of the stock and submit request for items to be reorder.
• Issue goods to customers.
• Cashier duties such as, checking off cash and collecting cash from customers.
• Report all damaged or missing stocks as they are discovered.
• Participate in stocktaking exercises.
• Perform any other duties that may be assigned from time to time.

Qualifications
• Asc. Degree in Information Technology or similar.
• Proficiency in Microsoft Office.
• Previous experience in service desk support and customer service would be a distinct advantage.
• Knowledge of handling, storing and retrieval of computer and phone accessories and devices.

Performance Criteria:
• Must be a team player.
• Self-motivated
• Confidential
• Display good work ethics, honesty, integrity.
• Display high level of accuracy and problem solving skills
• Analytical
• Good interpersonal skills

Click here to apply.

We thank all applicants, however only persons who are shortlisted will be contacted.  

Full-Stack Web Developer

JOB SUMMARY
ResolveIT Limited is an information technology solution company that helps to improve our client’s business performance with technological products and services. We work closely with our clients to help them to achieve their operational and strategic goals through help desk, IT security, productivity tools, data protection, IT infrastructure, automation, development, and procurement. We are inviting a qualified candidate to join our team at our corporate office in New Kingston.

A Web Developer is responsible for the coding, design and layout of a website according to a specification. This role takes into consideration user experience and function, a certain level of both graphic design and computer programming is necessary. The candidate should strive to create visually appealing sites that feature user-friendly design and clear navigation.

RESPONSIBILITY:
The Web Developer must have experience in the planning and the delivery of web applications across multiple platforms such as:
• Writing efficient code
• Creating websites using standard HTML/CSS practices
• Constant communication with other colleagues and clients to develop and deploy content
• Investigate and learn new technology
• Maintaining and expanding/enhancing the website once built
• Strong understanding of UI, cross-browser compatibility, general web functions and standards.
• Develop shopping cart
• Develop and integrate payment gateway
• Present project

SKILLS & QUALIFICATION:
The following experience, knowledge, skill, and qualification are required:
• HTML/XHTML, CSS, JavaScript
• Server architecture
• E-Commerce
• Experience with server-side frameworks such as python, ruby, php, Java, ASP, ASP.NET
• Experience with database systems such as SQL and Oracle
• Moodle customization
• WordPress Design
• Proficiency in Adobe Suite
• Thorough functional knowledge and coding experience
• Knowledge of SEO
• Ability to multitask with strict time constraints, budget, and business goals
• Strong communication
• A Bachelor’s degree or Computing
• 2-4 years development websites

PERFORMANCE CRITERIA:
• Communicate clearly
• Time management
• Display good work ethics, honesty, integrity.
• Display high level of accuracy and problem-solving skills
• Good interpersonal skills
• Relationship building

Click here to apply.

We thank all applicants, however only persons who are shortlisted will be contacted.   

JOB SUMMARY

ResolveIT Limited is an information technology solution company that helps to improve our client’s business performance with technological products and services. We work closely with our clients to help them to achieve their operational and strategic goals through help desk, IT security, productivity tools, data protection, IT infrastructure, automation, development, and procurement. We are inviting a qualified candidate to join our team at our retail service centre.

We are looking for a full-time Retail Sales Associate who enjoys working with the public and has a friendly, outgoing personality. As a team-oriented company, we seek an individual who can be flexible with work hours. The ideal candidate provides exceptional customer service and displays a positive attitude when interacting with customers and employees. The candidate is someone interested in pursuing a career in Sales, Marketing or Business Development.

RESPONSIBILITY:
• Serves customers by helping them select products.
• Drives sales through engagement of customers, suggestive selling, ecommerce and sharing product knowledge.
• Greets and receives customers in a welcoming manner.
• Responds to customers’ questions.
• Directs customers by escorting them to racks and counters.
• Provides outstanding customer service.
• Documents sales by creating or updating customer profile records.
• Manages financial transactions.
• Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
• Take a tally of the funds in the cash register when required and produce transaction reports
• Alerts management of potential security issues.
• Assists with inventory, including receiving and stocking merchandise.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
• Keep the checkout area clean and orderly
• Adherence to defined standards of daily operations
• Provides support to internal and external customers
• Creates a display of products
• Performs other related duties as assigned.

SKILLS & QUALIFICATION:
• High school graduate
• Five (5) GCE O’ Level/CXC General Proficiency subjects including English Language and Mathematics.
• Mathematical skills and the ability to handle transactions quickly and accurately
• Proficiency in Microsoft Office.
• Previous experience in a retail store or as a cashier or customer service
• Telephone etiquette
• Positive, helpful attitude toward customers, including the ability to speak clearly and convey information accurately
• Ability to process coupons, refunds, gift cards and checks
• Knowledge of register operation, including cash, credit cards and register receipts
• Ability to work independently on assigned tasks.
• Able to work weekends

PERFORMANCE CRITERIA:
• Communicate clearly
• Product knowledge
• Display good work ethics, honesty, integrity.
• Display high level of accuracy and problem-solving skills
• Number literacy
• Good interpersonal skills
• Relationship building

Click here to apply.

We thank all applicants, however only persons who are shortlisted will be contacted.   

JOB SUMMARY:  

ResolveIT Limited is an information technology solution company that helps to improve our client’s business performance with technological products and services. We work closely with our clients to help them to achieve their operational and strategic goals through help desk, IT security, productivity tools, data protection, IT infrastructure, automation, and procurement. We are inviting a qualified candidate to join our team at our retail service centre.

The IT Repair Technician will support our service center and operations teams with service delivery. The key role of the IT Repair Technician is to provide timely and quality repairs and assessments of customers' products such as mobile devices, and PC and Mac computers. The ideal candidate is someone interested in pursuing a career in Information Technology, Service Delivery Management for an IT Service Provider. This individual must be able to manage multiple tasks and communicate effectively.

RESPONSIBILITY: 

• Install, service, programme mobile devices, computers and other small electronic devices
• Ensures all tickets and requests are updated
• Delivery of first level support to clients via established communication technology
• Helps with device setup/configuration tasks as directed
• Provide support to internal/external customers
• Update job knowledge by participating in educational opportunities, reading technical publications and working with demonstration products
• Maintain safe and secure work environment by following safe practices
• Adhering to codes, regulations and standards
• Other duties as required

SKILLS & QUALIFICATION: 

• Training at a vocational/technical/computer engineering school in electrical/electronic/computer or other equivalent qualification.
• Minimum two years of relevant, hands-on, professional experience in repairs
• Working knowledge of mobile devices, computers and other consumer electronic devices
• Possess the ability to work under pressure and multi-task while meeting deadlines
• Possess a positive and proactive attitude towards customer support and desire to help people
• Working knowledge of Microsoft Office, Windows, Android, Mac OS X, iOS, and Chrome OS.
• Must be available to work on Saturdays.

Click here to apply.

We thank all applicants, however only persons who are shortlisted will be contacted.  

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