June 3, 2024 – ResolveIT

1. Spring Clean Your Digital Space

Just as you might tidy up your home this season, your digital life can benefit from a good decluttering too.

Organize Your Files: Create a systematic folder structure for your documents. Use clear, descriptive names and consider using cloud storage solutions like Google Drive, Dropbox, or OneDrive for easy access and backup.
Unsubscribe from Unnecessary Emails: Use tools like Unroll.Me to manage and unsubscribe from unwanted email subscriptions.
Update Software: Ensure all your software, including your operating system, applications, and browser plugins, are up-to-date to protect against security vulnerabilities.

2. Enhance Your Productivity with AI Tools

Artificial Intelligence can be a game-changer for productivity. Here are a few tools to try:

Grammarly: This AI-powered writing assistant helps with grammar, tone, and style, ensuring your emails and documents are error-free.
Trello: An excellent project management tool that uses AI to recommend task optimizations and streamline your workflow.
Notion AI: Integrate AI into your notes and tasks to generate content, organize ideas, and even automate repetitive tasks.

3. Strengthen Your Online Security

With cyber threats on the rise, it’s crucial to safeguard your online presence.

Use a Password Manager: Tools like LastPass or Dashlane help you generate and store strong, unique passwords for all your accounts.
Enable Two-Factor Authentication (2FA): Add an extra layer of security to your accounts by enabling 2FA wherever possible. Authy and Google Authenticator are popular choices.
Regular Backups: Ensure your data is backed up regularly. Use both local backups (external hard drives) and cloud solutions to prevent data loss.

4. Explore New Software and Apps

Stay ahead of the curve by trying out new software and apps that can simplify your life or offer new capabilities.

Obsidian: A powerful knowledge base that works on top of a local folder of plain text Markdown files. Great for note-taking and personal knowledge management.
Notion: A versatile app for note-taking, task management, and project tracking. It’s customizable to fit personal and professional needs.
Superhuman: A premium email client designed for speed and efficiency, helping you get through your inbox faster than ever.

5. Boost Your Home Office Setup

If you’re working from home, a few tech upgrades can make a significant difference.

Ergonomic Keyboard and Mouse: Consider investing in ergonomic peripherals to prevent strain and improve comfort.
High-Quality Webcam and Microphone: Enhance your video calls with better audio and video quality. Logitech and Blue Yeti offer great options.
Docking Station: A docking station can help keep your workspace organized by providing additional ports and connectivity options.

6. Fun with Technology

Technology isn’t just about productivity; it can also be a source of fun and creativity.

Virtual Reality (VR): Explore the world of VR with Oculus Quest 2 or PlayStation VR. Enjoy immersive games, virtual travel, and interactive experiences.
Smart Home Devices: Experiment with smart home devices like smart bulbs, smart speakers (Amazon Echo, Google Nest), and smart thermostats to automate and enhance your living space.
Photography: Improve your photography skills with apps like Adobe Lightroom for mobile editing or take up drone photography with drones from DJI.

7. Stay Informed and Connected

Keep up with the latest tech news and trends by following reputable sources.

Tech Blogs and Websites: Regularly visit websites like TechCrunch, The Verge, and Wired.
Podcasts: Listen to tech podcasts like “Reply All,” “The Daily,” and “Waveform: The MKBHD Podcast” for insightful discussions and updates.

8. Green Tech Initiatives

Contribute to a sustainable future by incorporating green tech practices.

Energy-Efficient Devices: Choose devices with energy star ratings and turn off electronics when not in use.
E-Waste Recycling: Dispose of old electronics responsibly by using e-waste recycling programs.
Digital Minimalism: Reduce your digital footprint by decluttering your digital space and being mindful of your screen time.

That wraps up our May tech tips! Stay tuned for more insights and updates in the coming months. Happy tech-ing!

Service Delivery Coordinator

Service Delivery Coordinator Roles and Responsibilities

Service Delivery Standard

Enhances IT effectiveness by providing information management support, representing the company to others.
Deliver services and being compliant with IT systems, procedures, and policies, and supervising resources and projects.
Ensures that inbound and outbound transactions are executed and filed according to procedures and company’s obligation.
Creates and maintains required documentation that meets standards and procedures
Guided by ITIL processes and standards
Creates training material, documentation and manuals, documentation of records for recurring errors

Service Coordination & Administration

Monitor the daily operation of Service Desk function including direct call handling and incident management.
Ensures all tickets and requests are managed and complete according to defined service levels and processes.
Coordinates daily processes to ensure adherence to defined standard.
Ticket dispatching and ticket escalations between all tiers of support
Resolve IT support issues by coordinating preparation of reports, analyzing data, and identifying solutions.
Complete tickets by assigning task; following up on results, and coordinate resources for service delivery

Effective people & resource management

Creates and updates resource assignments and scheduling for multiple teams
Provide support to internal customers
Contributes to team effort by accomplishing related results as needed.

Effective customer experience

Delivery of first level support to clients via established communication technology
Helps with computer setup/configuration tasks as directed
Maintains customer confidence and protects operations by keeping information confidential.
Promptly address complaints and areas of concern

Quality Assurance

· Assist in devising procedures to inspect and report quality issues

· Monitor and escalate all issues relating poor quality of service

· Assure the reliability and functionality of products by checking products before leaving service center

· Maintain direct follow up on customer jobs via email or phone call

· Report all malfunctions of products to Service Delivery Manager to ensure immediate action

· Assist in providing proactive solutions by collecting and analyzing quality data

· Ensure that quality standards are adhered to

· Keep records of quality reports, statistical reviews, and relevant documentation

· Ensure all legal standards are met

Operations

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Respond to queries and investigate discrepancies.
Perform any other duties that may be assigned from time to time.

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Business Development Officer

Job Overview

The Business Development Officer will also be responsible for the complete sales cycle with the view of maximizing revenue, margin, and client satisfaction. Having resources for assistance, the role is to develop deep relationships with key people and uncover sales opportunities, while delivering ongoing value to clients.

The Business Development Officer will be a reference point for all sales-related queries, meet with existing clients to unearth opportunities and meet new clients to generate leads and close deals.

Requirements/Qualifications:

The incumbent should have obtained bachelor’s degree in computer science, Business Administration, or related field. The role requires over 3 years of sales experience within the technology industry.

Our company culture requires continuous professional learning and development.

The incumbent will require the following skills to execute the job effectively:

Strong relationship building skills.
Communication Skills
Self-Managed
Presentation Skill
Opportunity Closing Skill
Leverage internal relationship and sell the ‘value add.’
Technically competent
Experience in Cloud Computing Technologies
A desire to keep up to date with new technology and training.

Business Development Officer Role and Responsibilities

The Business Development Officer will be responsible for the effective and efficient performance of the following tasks:

Planning & Strategy

· Build and execute a call plan that will ensure maximum return with assistance

from senior managers and partners.

· Create monthly work plan.

· Develop a solid understanding of the product range and present an informed overview.

· Understand strengths and weaknesses in the product sets from a technical perspective.

Lead Generation

· Make outbound sales calls to clients and prospects as per call plan.

· Up and cross sell each opportunity for maximum margin and differentiation

· Identify professional services opportunities in conjunction with the service

delivery and project delivery teams.

· Capture and maintain all relevant data needed to sell and renew.

· Participate in lead generation events.

Execution

· Liaise with other divisions, as required, to ensure efficient customer transactions

that ultimately deliver a sound buying experience.

Administration & Reporting

· Ensure all client issues are resolved promptly and seek management guidance

where necessary.

· Accurately forecast business with senior manager on a monthly basis.

· Work with operation team and provide support where necessary to ensure timely

logging of orders.

· Ability to anticipate risks and devise solutions to resolve issues promptly.

· Support account receivables with collection

Customer Relationship Management

· Ensure all clients are alerted of any up‐coming renewals.

· Ensure the CRM is updated and used pro-actively to drive business engagements

and forecasting

· Should have a good understanding of our value proposition and should be

able to understand the customer requirements.

· Own the full sales cycle, from identifying expansion opportunities

to build relationships with key stakeholders to negotiation and contracting

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ResolveIT

Daily Archives: June 3, 2024

Maximizing Your Digital Life

1. Spring Clean Your Digital Space

2. Enhance Your Productivity with AI Tools

3. Strengthen Your Online Security

4. Explore New Software and Apps

5. Boost Your Home Office Setup

6. Fun with Technology

7. Stay Informed and Connected

8. Green Tech Initiatives

About ResolveIT

Useful Links

Contact Us

ResolveIT Business Solutions

ResolveIT Service Centre

ResolveIT Repairs & Accessories

Follow Us

ResolveIT

1. Spring Clean Your Digital Space

2. Enhance Your Productivity with AI Tools

3. Strengthen Your Online Security

4. Explore New Software and Apps

5. Boost Your Home Office Setup

6. Fun with Technology

7. Stay Informed and Connected

8. Green Tech Initiatives

About ResolveIT

Useful Links

Contact Us

ResolveIT Business Solutions

ResolveIT Service Centre

ResolveIT Repairs & Accessories

Follow Us

Store Supervisor Retail

Service Delivery Coordinator

Business Development Officer