Posts in category: News

Kingston, Jamaica – July 18, 2023 – ResolveIT Limited, a leading information technology services provider based in Kingston, is pleased to announce the successful inaugural launch of its Tech Academy at the prestigious Jampro Auditorium. The event garnered an overwhelming response, with the first intake of students reaching maximum capacity. The establishment of the Tech Academy aims to bridge the skill gap among employed IT practitioners in the rapidly evolving fields of cloud computing and digitization solutions.

ResolveIT recognizes the importance of continuous learning and professional development in the ever-changing technology landscape. The Tech Academy provides a unique platform for IT professionals to enhance their expertise and remain at the forefront of innovation. The curriculum is thoughtfully designed to deliver industry-relevant courses, practical hands-on training, and expert guidance, empowering participants to excel in their respective domains.

“We are thrilled with the enthusiastic response we received for the launch of the Tech Academy,” said Delanique Simms , Digital Marketing Officer at ResolveIT Limited. “The overwhelming demand demonstrates the strong desire for upskilling and the need to bridge the skill gap in cloud computing and digitization solutions within the IT industry.”

Located in the vibrant city of Kingston, Jamaica, ResolveIT Limited is committed to nurturing local talent, fostering innovation, and driving digital transformation in the region. By providing comprehensive training programs through the Tech Academy, ResolveIT aims to equip IT professionals with the skills and knowledge necessary to thrive in a technology-driven world.

“We extend our gratitude to everyone who contributed to the resounding success of the inaugural launch,” added Delanique Simms. “We look forward to the future as we continue to expand our course offerings, bring in industry experts, and provide exciting opportunities for growth and development within the Tech Academy.”

For more information about ResolveIT Limited and its Tech Academy, please visit academy.resolveit.com.jm or contact Domenique Martin at dmartin@resolveit.com.jm / 876-473-4090.

About ResolveIT Limited: ResolveIT Limited is a leading information technology services provider based in Kingston, Jamaica. With a commitment to delivering innovative and reliable solutions, ResolveIT helps businesses leverage technology to achieve their goals. The Tech Academy, launched by ResolveIT, is dedicated to addressing the skill gap in cloud computing and digitization solutions by providing comprehensive training programs for IT professionals.

Media Contact: Delanique Simms, Digital Marketing Officer, ResolveIT Limited, dsimms@resolveit.com.jm, 876-553-5527

Artificial intelligence (AI) is revolutionizing the world, from business and healthcare to manufacturing and entertainment. One area where AI is showing tremendous potential is education. AI technology is transforming the way students learn, teachers teach, and schools operate. In this blog, we’ll explore the benefits of AI in education. 

1. Personalized Learning is one of the significant benefits of AI in education. With AI, teachers can create customized learning experiences for each student based on their unique strengths, weaknesses, and learning style. AI-powered tools can adapt to a student’s progress, provide feedback, and suggest relevant resources to enhance their understanding. This helps students learn at their own pace and improve their retention of the material. For instance, students can leverage Microsoft OneNote to create math problems on demand and be guided on the solution steps. 

2. Intelligent Tutoring is another benefit of AI in education. AI-powered tutoring systems can provide one-on-one assistance to students, just like a human tutor. These systems can analyze a student’s performance, identify areas of difficulty, and provide targeted support. Intelligent tutoring systems can also track a student’s progress over time and adjust the learning content accordingly. This allows for a more personalized and effective learning experience. 

3. Improved Efficiency and Productivity AI can also help schools and educators become more efficient and productive. AI-powered tools can automate administrative tasks like grading, scheduling, and record-keeping. This frees up teachers to focus on teaching and interacting with students. AI-powered tools can also help schools and educators make data-driven decisions by analyzing large amounts of data and providing insights and recommendations. 

4. Enhanced Accessibility AI technology can also enhance accessibility in education. For example, AI-powered tools can convert text to speech or vice versa, making it easier for students with visual or hearing impairments to learn. AI-powered tools can also help students with learning disabilities by providing personalized support and accommodations. 

5. AI technology can help promote lifelong learning. With AI-powered tools, individuals can continue learning and upskilling throughout their careers. AI-powered online courses and tutorials can provide personalized and flexible learning experiences that fit into a busy schedule. This allows individuals to acquire new skills and knowledge that can help them stay competitive in the job market. 

AI technology has numerous benefits in education, including personalized learning, intelligent tutoring, improved efficiency and productivity, enhanced accessibility, and lifelong learning. By embracing AI in education, schools and educators can provide a more effective and engaging learning experience for students and help prepare them for the future. 

What are digital tools? 

Digital tools encompasses both technological devices and the software application they use to make our daily life easier. The key to success is empowering employees with the tools and systems necessary to complete tasks and meet organizational goals. 

Why should you consider reevaluating your digital tools? 

A benefit of having a tailored suite of digital tools/ software is the ability to work wherever, whenever whether hybrid or blended or even working complete remotely. All employees rely heavily on digital tools, to improve efficiency and efficacy.

Why have tools that support remote work if you are a manufacturing company? It may be necessary to reevaluate the software that is being used by all teams. Once that is completed, you can discuss which tools are mandatory and which are optional depending on the department. 

The notion of scaling up/down is very important for all businesses. It ensures that resources are not being wasted on underutilized or unnecessary systems. Without these systems, there may be loss of productivity and increased turnaround time. You must also take into consideration the testing and implementation of system customizations within teams and business units. 

Overall, digital tools provide several layers of a collaborative experience that your teams face daily. To learn more about how your company can leverage digital tools to improve efficiency and effectiveness, book a consultation with us. 

Cyber threats have increased by more than 200% since the start of the pandemic. The attacks are becoming more sophisticated and creative to lure individuals into unintentionally giving access to bad actors. 

How can you identify a possible cyber threat? 

Phishing emails or instant messages marauding as a legitimate company. You should look out for misspelled words, dubious links, or requests for a password, credit card, or other personal credentials. Never log in through links provided by emails, if unsure, head to the login for the company via the usual path and verify if there is an issue. Also, think about calling your confirmed number for bank or customer service assistance to verify if the issue mentioned in an email is real. 

Ransomware which involves encrypting a device by hackers to restrict access to the authorized user. Your information may be held hostage until a payment is made and possibly corrupted regardless. To avoid the ransomware trap, a multi layered security infrastructure is necessary. 

Malware is software designed to harm computer systems that can be done via the web, USB, files, etc. These viruses or spyware steal information inputted into a machine. Look out for suspicious free document or template downloads, files in emails that are unexpected, and clicking on random links on webpages. 

Unauthorized visitors are one of the easiest ways to introduce a cybersecurity threat to a company. Holding a door for someone to enter a keycard access door gives a bad actor full access to a space they were not authorized to be in. 

There are many other cyber-attacks that you will need to look out for, but the key is to stay vigilant. If you didn’t purchase something or request information, do not click. 

Tips to avoid cyberattacks 

1. Avoid downloading documents from persons if unverified, an easy way to do this create a shared cloud drive or implementing other secure sharing platforms.
2. Refrain from writing down passwords. This would give quick and easy access to company systems to a hacker. Also, practice using passwords unrelated to you.
3. Do not give an unauthorized person access to your office, notify the relevant personnel when such persons arrive and request access to the building and the necessary steps taken by security.
4. Properly store data that has been printed. If they cannot be stored in a locked cabinet, shred and properly dispose of them.
5. If an access card is lost, report it to administration and security immediately.

To learn more about how your company can regulate employee device usage and design policies to prevent cyberattacks, reach out to us at smse@resolveit.com.jm

What is managed service?

Managed services refer to IT support provided by external professionals to carry out basic and highly specific IT needs. This involves services such as cybersecurity, patch management, data backup and disaster recovery and many more. Managed service providers make it possible for you to focus on your core business while outsourcing routine infrastructure management and security. 

Numerous small and large businesses can benefit from reliable managed IT outsourcing. It may be particularly costly to establish an in-house IT team, but with managed IT services, you can increase productivity without the hassle.

Get access to security monitoring and software, off-site backup capabilities, and managed software update and patching.  It includes Software as a service (SaaS), Cybersecurity as a Service (CSaaS) and security monitoring and management. The team provides supplemental support for all employees through access management, security awareness training and sensitization. To build out the perfect framework that suits your needs, we also handle IT procurement and design of infrastructure.

Managed services can help you to:

1. Optimize business capacity- we allow you to focus on your critical business while we handle the IT infrastructure that supports it.
2. Meet compliance regulations- Certain industries may have a requirement
3. Gain access to experts in a variety of areas such as Azure, website development, security and backup and recovery.

To discuss more, reach out to us at smse@resolveit.com.jm or book a consultation here.

All businesses need to be mindful of disasters all year round. In the Caribbean, we have natural disasters that directly affect infrastructure and other disasters that may occur. If you don’t have a plan in place, it is best to start now. This also applies to outdated disaster recovery/ business continuity plans. It is imperative that all employees know the procedure when handling possible data loss and downtime after a disaster. 

Disasters are not limited to floods, fires, hurricanes, and earthquakes that will cause disruption to your businesses. It extends to the functional capacity of employees when a server fails or the system is corrupted by a power surge. Managers and other individuals need to prioritize these plans. 

How much data can you reasonably lose and still be functional? What is your recovery strategy? When do you backup data? These questions and more will need to be included in your business continuity planning. This is the reason an individual has insurance and will, to ensure someone is aware of the plan in place should they pass. A business needs to plan similarly, each person should know their role in executing a business continuity strategy, who to call, and what the expectations are. 

Get started today. Contact us at smse@resolveit.com.jm or book a consultation here.