Posts in category: News

What are digital tools? 

Digital tools encompasses both technological devices and the software application they use to make our daily life easier. The key to success is empowering employees with the tools and systems necessary to complete tasks and meet organizational goals. 

Why should you consider reevaluating your digital tools? 

A benefit of having a tailored suite of digital tools/ software is the ability to work wherever, whenever whether hybrid or blended or even working complete remotely. All employees rely heavily on digital tools, to improve efficiency and efficacy.

Why have tools that support remote work if you are a manufacturing company? It may be necessary to reevaluate the software that is being used by all teams. Once that is completed, you can discuss which tools are mandatory and which are optional depending on the department. 

The notion of scaling up/down is very important for all businesses. It ensures that resources are not being wasted on underutilized or unnecessary systems. Without these systems, there may be loss of productivity and increased turnaround time. You must also take into consideration the testing and implementation of system customizations within teams and business units. 

Overall, digital tools provide several layers of a collaborative experience that your teams face daily. To learn more about how your company can leverage digital tools to improve efficiency and effectiveness, book a consultation with us. 

Cyber threats have increased by more than 200% since the start of the pandemic. The attacks are becoming more sophisticated and creative to lure individuals into unintentionally giving access to bad actors. 

How can you identify a possible cyber threat? 

Phishing emails or instant messages marauding as a legitimate company. You should look out for misspelled words, dubious links, or requests for a password, credit card, or other personal credentials. Never log in through links provided by emails, if unsure, head to the login for the company via the usual path and verify if there is an issue. Also, think about calling your confirmed number for bank or customer service assistance to verify if the issue mentioned in an email is real. 

Ransomware which involves encrypting a device by hackers to restrict access to the authorized user. Your information may be held hostage until a payment is made and possibly corrupted regardless. To avoid the ransomware trap, a multi layered security infrastructure is necessary. 

Malware is software designed to harm computer systems that can be done via the web, USB, files, etc. These viruses or spyware steal information inputted into a machine. Look out for suspicious free document or template downloads, files in emails that are unexpected, and clicking on random links on webpages. 

Unauthorized visitors are one of the easiest ways to introduce a cybersecurity threat to a company. Holding a door for someone to enter a keycard access door gives a bad actor full access to a space they were not authorized to be in. 

There are many other cyber-attacks that you will need to look out for, but the key is to stay vigilant. If you didn’t purchase something or request information, do not click. 

Tips to avoid cyberattacks 

1. Avoid downloading documents from persons if unverified, an easy way to do this create a shared cloud drive or implementing other secure sharing platforms.
2. Refrain from writing down passwords. This would give quick and easy access to company systems to a hacker. Also, practice using passwords unrelated to you.
3. Do not give an unauthorized person access to your office, notify the relevant personnel when such persons arrive and request access to the building and the necessary steps taken by security.
4. Properly store data that has been printed. If they cannot be stored in a locked cabinet, shred and properly dispose of them.
5. If an access card is lost, report it to administration and security immediately.

To learn more about how your company can regulate employee device usage and design policies to prevent cyberattacks, reach out to us at smse@resolveit.com.jm

What is managed service?

Managed services refer to IT support provided by external professionals to carry out basic and highly specific IT needs. This involves services such as cybersecurity, patch management, data backup and disaster recovery and many more. Managed service providers make it possible for you to focus on your core business while outsourcing routine infrastructure management and security. 

Numerous small and large businesses can benefit from reliable managed IT outsourcing. It may be particularly costly to establish an in-house IT team, but with managed IT services, you can increase productivity without the hassle.

Get access to security monitoring and software, off-site backup capabilities, and managed software update and patching.  It includes Software as a service (SaaS), Cybersecurity as a Service (CSaaS) and security monitoring and management. The team provides supplemental support for all employees through access management, security awareness training and sensitization. To build out the perfect framework that suits your needs, we also handle IT procurement and design of infrastructure.

Managed services can help you to:

1. Optimize business capacity- we allow you to focus on your critical business while we handle the IT infrastructure that supports it.
2. Meet compliance regulations- Certain industries may have a requirement
3. Gain access to experts in a variety of areas such as Azure, website development, security and backup and recovery.

To discuss more, reach out to us at smse@resolveit.com.jm or book a consultation here.

All businesses need to be mindful of disasters all year round. In the Caribbean, we have natural disasters that directly affect infrastructure and other disasters that may occur. If you don’t have a plan in place, it is best to start now. This also applies to outdated disaster recovery/ business continuity plans. It is imperative that all employees know the procedure when handling possible data loss and downtime after a disaster. 

Disasters are not limited to floods, fires, hurricanes, and earthquakes that will cause disruption to your businesses. It extends to the functional capacity of employees when a server fails or the system is corrupted by a power surge. Managers and other individuals need to prioritize these plans. 

How much data can you reasonably lose and still be functional? What is your recovery strategy? When do you backup data? These questions and more will need to be included in your business continuity planning. This is the reason an individual has insurance and will, to ensure someone is aware of the plan in place should they pass. A business needs to plan similarly, each person should know their role in executing a business continuity strategy, who to call, and what the expectations are. 

Get started today. Contact us at smse@resolveit.com.jm or book a consultation here.