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Enhancing Security in Cloud Environments with Multi-Factor Authentication (MFA)

In today’s digital landscape, where cybersecurity threats are increasingly sophisticated, ensuring robust security measures is crucial for businesses operating in the cloud. As cloud adoption continues to grow, safeguarding sensitive data and infrastructure against unauthorized access and potential data breaches is a top priority. One effective method for bolstering security in cloud environments is the implementation of Multi-Factor Authentication (MFA).

MFA goes beyond traditional username and password authentication by requiring users to provide multiple forms of verification before gaining access to accounts or resources. This additional layer of defense significantly reduces the risk of unauthorized access, even if login credentials are compromised. Here’s how you can leverage MFA to enhance security in your cloud environment:

1. Enable MFA for User Accounts: Begin by enabling MFA for user accounts across all cloud services and platforms used within your organization. Major cloud providers like AWS, Azure, and GCP offer built-in support for MFA. Encourage all users, including employees and administrators, to enable MFA on their accounts to add an extra barrier against unauthorized access.

2. Choose the Right Authentication Methods: MFA supports various authentication methods, including SMS codes, authenticator apps, hardware tokens, and biometric verification. Evaluate these options and choose the most appropriate authentication methods based on your organization’s security requirements and user preferences.

3. Implement MFA for Privileged Accounts: Prioritize the implementation of MFA for privileged accounts, such as administrative or superuser accounts, which have elevated access privileges within your cloud environment. Securing these accounts with MFA adds an additional layer of protection against insider threats or targeted attacks.

4. Integrate with Identity Providers: Leverage Identity and Access Management (IAM) solutions or identity providers to centrally manage user authentication and access policies across multiple cloud services and applications. Integration with IAM frameworks enables streamlined management of MFA settings and enforcement of security policies across the organization.

5. Enforce MFA Policies: Establish and enforce MFA policies that mandate the use of multi-factor authentication for accessing sensitive resources, conducting privileged operations, or logging into critical systems. Regularly review and update these policies to align with evolving security best practices and compliance requirements.

6. Monitor and Audit MFA Usage: Implement logging and auditing mechanisms to monitor MFA usage and authentication attempts within your cloud environment. Regularly review logs and audit trails for suspicious activities, failed authentication attempts, or unauthorized access attempts, and take appropriate remedial actions as necessary.

By embracing Multi-Factor Authentication as a fundamental security measure in your cloud environment, businesses can significantly enhance their defenses against unauthorized access and potential security threats. By combining MFA with other security best practices, such as encryption, access controls, and regular security assessments, organizations can establish a robust security posture that protects their sensitive data and infrastructure in the cloud.

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Elevating Email Security: Embracing SPF, DKIM, and DMARC Standards

Are your email messages being delivered? In today’s digital landscape, where email serves as the cornerstone of corporate communication, the significance of securing email interactions cannot be overstated. With the rising tide of cyber threats, such as phishing and spoofing attacks, it’s imperative for businesses to fortify their email systems. This blog post delves into the essentials of SPF, DKIM, and DMARC, the trifecta of email authentication standards, highlighting their importance in safeguarding your email environment, particularly for organizations utilizing email services such as Microsoft 365.

Why SPF, DKIM, and DMARC Matter

SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail), and DMARC (Domain-based Message Authentication, Reporting, and Conformance) represent the gold standard in email authentication and integrity. These protocols are designed to authenticate outgoing emails, ensuring they’re not tampered with or impersonated by malicious actors. For businesses leveraging email solutions like Microsoft 365, implementing these standards is crucial for enhancing email security, improving deliverability, and protecting your brand’s reputation.

The Business Case for Compliance

Adhering to these email validation standards isn’t just a technical necessity; it’s a strategic business move. Compliance with SPF, DKIM, and DMARC significantly mitigates the risk of email-based attacks, secures your email communications, and builds trust with your stakeholders. Furthermore, it ensures your emails reach their intended recipients, thereby enhancing the effectiveness of your communication strategies.

We are now seeing industry leaders forcing companies to be complaint. “We started requiring that emails sent to a Gmail address must have some form of authentication. And we’ve seen the number of unauthenticated messages Gmail users receive plummet by 75%, which has helped declutter inboxes while blocking billions of malicious messages with higher precision” – Neil Kumaran, Group Product Manager, Gmail Security & Trust. “A pivotal aspect of addressing these concerns involves sender validation, leveraging email authentication standards to guarantee the verification of the email sender’s identity” says Marcel Becker, Sr. Dir. Product at Yahoo

Secure Your Email Ecosystem

I know navigating the complexities of SPF, DKIM, and DMARC can be daunting, especially for organizations without specialized IT security resources. As a leading M365 Solutions Provider, we offer value-added services to help you achieve and maintain compliance with these critical standards. Partner with a trusted ICT solutions provider to assist with protecting your email ecosystem, safeguard your digital assets, and enhance your corporate communication strategies.

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Improve Your Computer’s Performance with Regular Maintenance

Just like any other machine, your computer requires regular maintenance to ensure optimal performance. Here are some tips to keep your computer running smoothly:

Update Software: Regularly update your operating system, drivers, and software applications. Updates often include performance enhancements, bug fixes, and security patches.

Run Disk Cleanup: Use the built-in disk cleanup tool on your computer to remove temporary files, system cache, and unnecessary files. This can free up valuable disk space and improve overall system performance.

Organize and Delete Unused Files: Periodically go through your files and folders to delete any unnecessary or unused files. This not only helps with organization but also contributes to faster file access times.

Manage Startup Programs: Disable unnecessary programs from starting up with your computer. This can significantly reduce the boot time and improve overall system responsiveness. You can use the Task Manager (Windows) or Activity Monitor (Mac) to manage startup programs.

Check for Malware: Run regular antivirus and anti-malware scans to ensure your system is free from malicious software. Malware can significantly degrade performance and compromise your system’s security.

Upgrade Hardware: Consider upgrading your hardware components, such as adding more RAM or upgrading to a solid-state drive (SSD). These upgrades can have a noticeable impact on overall system speed.

Optimize Browser Performance: Clear your browser cache regularly and manage your extensions/add-ons. Consider using browser tools like built-in task managers to identify and close resource-intensive tabs.

Monitor Resource Usage: Use built-in system monitoring tools or third-party applications to keep an eye on your computer’s resource usage. Identify and address any processes or applications consuming excessive CPU, memory, or disk resources.

Defragment Hard Drive (if applicable): If you’re using a traditional hard disk drive (HDD), consider running a disk defragmentation to optimize file storage and improve access times. Note that this is not necessary for SSDs.

Backup Regularly: Ensure that you have a reliable backup system in place. In case of system failures or data loss, having a recent backup can save you from significant headaches.

By incorporating these practices into your routine, you can help maintain your computer’s performance and extend its lifespan.


ResolveIT Limited Launches Tech Academy to Address Skill Gap in Cloud and Digitization Solutions

Kingston, Jamaica – July 18, 2023 – ResolveIT Limited, a leading information technology services provider based in Kingston, is pleased to announce the successful inaugural launch of its Tech Academy at the prestigious Jampro Auditorium. The event garnered an overwhelming response, with the first intake of students reaching maximum capacity. The establishment of the Tech Academy aims to bridge the skill gap among employed IT practitioners in the rapidly evolving fields of cloud computing and digitization solutions.

ResolveIT recognizes the importance of continuous learning and professional development in the ever-changing technology landscape. The Tech Academy provides a unique platform for IT professionals to enhance their expertise and remain at the forefront of innovation. The curriculum is thoughtfully designed to deliver industry-relevant courses, practical hands-on training, and expert guidance, empowering participants to excel in their respective domains.

“We are thrilled with the enthusiastic response we received for the launch of the Tech Academy,” said Delanique Simms , Digital Marketing Officer at ResolveIT Limited. “The overwhelming demand demonstrates the strong desire for upskilling and the need to bridge the skill gap in cloud computing and digitization solutions within the IT industry.”

Located in the vibrant city of Kingston, Jamaica, ResolveIT Limited is committed to nurturing local talent, fostering innovation, and driving digital transformation in the region. By providing comprehensive training programs through the Tech Academy, ResolveIT aims to equip IT professionals with the skills and knowledge necessary to thrive in a technology-driven world.

“We extend our gratitude to everyone who contributed to the resounding success of the inaugural launch,” added Delanique Simms. “We look forward to the future as we continue to expand our course offerings, bring in industry experts, and provide exciting opportunities for growth and development within the Tech Academy.”

For more information about ResolveIT Limited and its Tech Academy, please visit academy.resolveit.com.jm or contact Domenique Martin at dmartin@resolveit.com.jm / 876-473-4090.

About ResolveIT Limited: ResolveIT Limited is a leading information technology services provider based in Kingston, Jamaica. With a commitment to delivering innovative and reliable solutions, ResolveIT helps businesses leverage technology to achieve their goals. The Tech Academy, launched by ResolveIT, is dedicated to addressing the skill gap in cloud computing and digitization solutions by providing comprehensive training programs for IT professionals.

Media Contact: Delanique Simms, Digital Marketing Officer, ResolveIT Limited, dsimms@resolveit.com.jm, 876-553-5527

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The benefit of AI in Education 

Artificial intelligence (AI) is revolutionizing the world, from business and healthcare to manufacturing and entertainment. One area where AI is showing tremendous potential is education. AI technology is transforming the way students learn, teachers teach, and schools operate. In this blog, we’ll explore the benefits of AI in education. 

  1. Personalized Learning is one of the significant benefits of AI in education. With AI, teachers can create customized learning experiences for each student based on their unique strengths, weaknesses, and learning style. AI-powered tools can adapt to a student’s progress, provide feedback, and suggest relevant resources to enhance their understanding. This helps students learn at their own pace and improve their retention of the material. For instance, students can leverage Microsoft OneNote to create math problems on demand and be guided on the solution steps. 
  1. Intelligent Tutoring is another benefit of AI in education. AI-powered tutoring systems can provide one-on-one assistance to students, just like a human tutor. These systems can analyze a student’s performance, identify areas of difficulty, and provide targeted support. Intelligent tutoring systems can also track a student’s progress over time and adjust the learning content accordingly. This allows for a more personalized and effective learning experience. 
  1. Improved Efficiency and Productivity AI can also help schools and educators become more efficient and productive. AI-powered tools can automate administrative tasks like grading, scheduling, and record-keeping. This frees up teachers to focus on teaching and interacting with students. AI-powered tools can also help schools and educators make data-driven decisions by analyzing large amounts of data and providing insights and recommendations. 
  1. Enhanced Accessibility AI technology can also enhance accessibility in education. For example, AI-powered tools can convert text to speech or vice versa, making it easier for students with visual or hearing impairments to learn. AI-powered tools can also help students with learning disabilities by providing personalized support and accommodations. 
  1. AI technology can help promote lifelong learning. With AI-powered tools, individuals can continue learning and upskilling throughout their careers. AI-powered online courses and tutorials can provide personalized and flexible learning experiences that fit into a busy schedule. This allows individuals to acquire new skills and knowledge that can help them stay competitive in the job market. 

AI technology has numerous benefits in education, including personalized learning, intelligent tutoring, improved efficiency and productivity, enhanced accessibility, and lifelong learning. By embracing AI in education, schools and educators can provide a more effective and engaging learning experience for students and help prepare them for the future. 

Digital tools

Digital tools

What are digital tools? 

Digital tools encompasses both technological devices and the software application they use to make our daily life easier. The key to success is empowering employees with the tools and systems necessary to complete tasks and meet organizational goals. 

Why should you consider reevaluating your digital tools? 

A benefit of having a tailored suite of digital tools/ software is the ability to work wherever, whenever whether hybrid or blended or even working complete remotely. All employees rely heavily on digital tools, to improve efficiency and efficacy.

Why have tools that support remote work if you are a manufacturing company? It may be necessary to reevaluate the software that is being used by all teams. Once that is completed, you can discuss which tools are mandatory and which are optional depending on the department. 

The notion of scaling up/down is very important for all businesses. It ensures that resources are not being wasted on underutilized or unnecessary systems. Without these systems, there may be loss of productivity and increased turnaround time. You must also take into consideration the testing and implementation of system customizations within teams and business units. 

Overall, digital tools provide several layers of a collaborative experience that your teams face daily. To learn more about how your company can leverage digital tools to improve efficiency and effectiveness, book a consultation with us. 



Cyber threats have increased by more than 200% since the start of the pandemic. The attacks are becoming more sophisticated and creative to lure individuals into unintentionally giving access to bad actors. 

How can you identify a possible cyber threat? 

Phishing emails or instant messages marauding as a legitimate company. You should look out for misspelled words, dubious links, or requests for a password, credit card, or other personal credentials. Never log in through links provided by emails, if unsure, head to the login for the company via the usual path and verify if there is an issue. Also, think about calling your confirmed number for bank or customer service assistance to verify if the issue mentioned in an email is real. 

Ransomware which involves encrypting a device by hackers to restrict access to the authorized user. Your information may be held hostage until a payment is made and possibly corrupted regardless. To avoid the ransomware trap, a multi layered security infrastructure is necessary. 

Malware is software designed to harm computer systems that can be done via the web, USB, files, etc. These viruses or spyware steal information inputted into a machine. Look out for suspicious free document or template downloads, files in emails that are unexpected, and clicking on random links on webpages. 

Unauthorized visitors are one of the easiest ways to introduce a cybersecurity threat to a company. Holding a door for someone to enter a keycard access door gives a bad actor full access to a space they were not authorized to be in. 

There are many other cyber-attacks that you will need to look out for, but the key is to stay vigilant. If you didn’t purchase something or request information, do not click. 

Tips to avoid cyberattacks 

  1. Avoid downloading documents from persons if unverified, an easy way to do this create a shared cloud drive or implementing other secure sharing platforms.
  2. Refrain from writing down passwords. This would give quick and easy access to company systems to a hacker. Also, practice using passwords unrelated to you.
  3. Do not give an unauthorized person access to your office, notify the relevant personnel when such persons arrive and request access to the building and the necessary steps taken by security.
  4. Properly store data that has been printed. If they cannot be stored in a locked cabinet, shred and properly dispose of them.
  5. If an access card is lost, report it to administration and security immediately.

To learn more about how your company can regulate employee device usage and design policies to prevent cyberattacks, reach out to us at smse@resolveit.com.jm

Managed support

Managed Services 

What is managed service?

Managed services refer to IT support provided by external professionals to carry out basic and highly specific IT needs. This involves services such as cybersecurity, patch management, data backup and disaster recovery and many more. Managed service providers make it possible for you to focus on your core business while outsourcing routine infrastructure management and security. 

Numerous small and large businesses can benefit from reliable managed IT outsourcing. It may be particularly costly to establish an in-house IT team, but with managed IT services, you can increase productivity without the hassle.

Get access to security monitoring and software, off-site backup capabilities, and managed software update and patching.  It includes Software as a service (SaaS), Cybersecurity as a Service (CSaaS) and security monitoring and management. The team provides supplemental support for all employees through access management, security awareness training and sensitization. To build out the perfect framework that suits your needs, we also handle IT procurement and design of infrastructure.

Managed services can help you to:

  1. Optimize business capacity- we allow you to focus on your critical business while we handle the IT infrastructure that supports it.
  2. Meet compliance regulations- Certain industries may have a requirement
  3. Gain access to experts in a variety of areas such as Azure, website development, security and backup and recovery.

To discuss more, reach out to us at sales@resolveit.com.jm or book a consultation here.


Business Continuity

All businesses need to be mindful of disasters all year round. In the Caribbean, we have natural disasters that directly affect infrastructure and other disasters that may occur. If you don’t have a plan in place, it is best to start now. This also applies to outdated disaster recovery/ business continuity plans. It is imperative that all employees know the procedure when handling possible data loss and downtime after a disaster. 

Disasters are not limited to floods, fires, hurricanes, and earthquakes that will cause disruption to your businesses. It extends to the functional capacity of employees when a server fails or the system is corrupted by a power surge. Managers and other individuals need to prioritize these plans. 

How much data can you reasonably lose and still be functional? What is your recovery strategy? When do you backup data? These questions and more will need to be included in your business continuity planning. This is the reason an individual has insurance and will, to ensure someone is aware of the plan in place should they pass. A business needs to plan similarly, each person should know their role in executing a business continuity strategy, who to call, and what the expectations are. 

Get started today. Contact us at smse@resolveit.com.jm or book a consultation here.