Answers To Your
Questions

If you have any question that is not defined below, please reach out to us.

What geographic area do you serve?

Most of our clients are within Jamaica and the English Caribbean. However, we do international projects as well, and our best-in-class tools allow us to serve anywhere in the world.

What problems do you solve?

We assist our clients with their alignment of technology and their organization strategy; simplify the onboarding of technology within their organizations; reduce overspending on technology; eliminate underutilization; and provide services to extend the useful life of their IT asset.

How qualified are you?

All our solutions are powered by our partnership with vendors and distributors and supported by qualified and experienced resources.

How are managed services billed?

Managed IT services are typically delivered monthly, and therefore billed monthly.

What is the cost of managed services?

It depends on the size of the company. Book a consultation with us here.

Are subscription costs included in the managed services cost?

No, these a separate from the managed service cost.

Is after hours support provided?

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Is after hours support provided?

No

What happens to my internal IT teams?

Managed IT is not only for an organisation without an IT resource or team. Using an MSP will free up your internal resource to focus on other critical services and projects. For instance, consider the time that can be saved by outsourcing backup, patch management and hosting.

Which Managed IT Services Should I Choose?

We see technology has an enabler for organizations. When leveraged correctly, an organization can achieve operational excellence and strategic success. With that said, choose the services that are not available within your organization or require improvement (Helpdesk Support, M365 Administration, Cloud management (Azure/AWS), Endpoint and Mobile Device Management, Cybersecurity as a Service, Backup & Disaster Recovery, Email Administration, and Migration as a Service etc.). If there are no IT resources, choose our Managed ICT Bundle.

NO DATA WAS SUBMITTED FOR PROFESSIONAL SERVICES. THIS IS DUMMY CONTENT BELOW

How are managed services billed?

Managed IT services are typically delivered monthly, and therefore billed monthly.

What is the cost of managed services?

It depends on the size of the company. Book a consultation with us here.

Are subscription costs included in the managed services cost?

No, these a separate from the managed service cost.

Is after hours support provided?

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Is after hours support provided?

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Can purchase the licenses alone?

Yes, you can, as services are not mandatory. However, for a seamless integration process and training, a managed implementation is necessary

Can we purchase IT equipment even if we are not a managed customer?

Yes, you can. Our retail stores provide all mobile device accessories and peripherals for sale. To design or assist with infrastructure planning, our solutions team can assist with larger scale purchases.