We assist our clients with their alignment of technology and their organization strategy; simplify the onboarding of technology within their organizations; reduce overspending on technology; eliminate underutilization; and provide services to extend the useful life of their IT asset.
Most of our clients are within Jamaica and the English Caribbean. However, we do international projects as well, and our best-in-class tools allow us to serve anywhere in the world.
All our solutions are powered by our partnership with vendors and distributors and supported by qualified and experienced resources.
All our solutions are powered by our partnership with vendors and distributors and supported by qualified and experienced resources.
Every organisation relies on technology, but technology requires administration and management to ensure that your data is available, confidential, safe, accessible and continues to serve your organization. You will need an IT resource! You may hire one or a team, but does your supervisor has the competence? or is your hired resource/s certified in all the required areas in technology such as cyber security, backup & disaster recovery, networking, Cloud, productivity tools etc.?
A managed services provider (MSP) offers expertise backed by a service level agreement and assumes the responsibility of your technology services for a fraction of the cost in comparison to you directly hire the resources yourself to execute the same task. You can access a specific managed service such as backup & disaster recovery, or a bundle of services.
Managed IT is not only for an organisation without an IT resource or team. Using a MSP will free up your internal resource to focus on other critical services and projects. For instance, consider the time that can be saved by outsourcing backup, patch management and hosting.
We see technology has an enabler for organizations. When leveraged correctly, an organization can achieve operational excellence and strategic success. With that said, choose the services that are not available within your organization or require improvement (Helpdesk Support, M365 Administration, Cloud management (Azure/AWS), Endpoint and Mobile Device Management, Cybersecurity as a Service, Backup & Disaster Recovery, Email Administration, and Migration as a Service etc.). If there are no IT resources, choose our Managed ICT Bundle.
ResolveIT managed services include proactive, reactive, and preventative services, allocated resources, and defined response and resolution times. Our ad hoc tech support requires an engagement on each request and tickets are scheduled according to resource availability.
Managed IT services are typically invoiced on the first of the following month, however, semi-annual, and annual invoicing is available.
It depends on the number of employees, devices and services required. We will be more than happy to setup a call to understand your requirements and provide a proposal. Visit here.
We provide all the services and subscriptions you will need to leverage ICT within your organization. However, where you already have contracts in place, we exclude same from your contract, but we will manage the technology just the same.
Our standard helpdesk support hours are 8:00 a.m. to 6:00 p.m. UTC -5:00, Mondays to Fridays. Contracts can be adjusted to include after business hours, holiday and weekend.
Clients have four methods to open a ticket: email, telephone, website, and Teams. Our service delivery team will oversee tickets based on our approved service level agreement – priority and business impact levels. All tickets are dated, and time stamped, and its lifecycle communicated to the requester and person of contact. Our performance and ticket management are then reported monthly to our client.
Our standard agreements are for twelve (12) months.
Yes, we can. Remote is our default mode of delivery. In fact, most of our projects local and regional are remotely executed. However, the requirements of each project will determine the mode of delivery: remote, onsite, or hybrid.
Our rate starts from USD75.00 per hour depending on the technology and expertise required.
We make it easy for you to schedule a discovery call here.
Yes, you can. Our retail stores and Webstore provide computers, mobile devices, accessories, and peripherals for sale. For enterprise equipment such as servers, networking and storage, or any hardware not available in stores, our account managers are one click away. You may request quotes at sales@resolveit.com.jm, our website form or chat with us here.
All new IT equipment we supply are supported by a one (1) year warranty unless otherwise stated. The terms of the warranty will vary according to the vendor. For instance, warranty is between end user and vendor, and serviced by vendor through its designated service centre. Also, special order items which are not generally stocked, but sourcing is being requested, these will have limited or no warranty, same for obsolete or refurbished/used components.
A Cloud is a term which refers to the delivery of technology resources as a service. These resources are generally computing, storage, networking, database, and security. The Cloud has three (3) computing models: IaaS (infrastructure as a service, PaaS (platform as a service), and SaaS (software as a service).
Most business owners answer this question by looking at their current and future reliance on technology, the total acquisition, management and replacement cost and weight them against the benefits of flexibility, scalability, cost savings, and security.
The adoption of Cloud has increased exponentially in recent years, due to its efficiency and cost-saving benefits especially to organizations with limited staff and/or limited budgets.
Cloud environments are generally more secure than an on-premises environment and are more compatible with multiple devices and operating systems. Businesses who utilize Cloud services enjoy instant scalability, thus improving their organizations agility. They are also able to accelerate the time to acquire new services by avoiding long procurement time as well as save on data center maintenance.
Almost all application can run into the Cloud. However, the application you should choose will depend on your strategy. The most common applications are: productivity and collaboration, business, application development and deployment, and server and storage capacity. IT management,
We assist our clients with their alignment of technology and their organization strategy; simplify the onboarding of technology within their organizations; reduce overspending on technology; eliminate underutilization; and provide services to extend the useful life of their IT asset.
Most of our clients are within Jamaica and the English Caribbean. However, we do international projects as well, and our best-in-class tools allow us to serve anywhere in the world.
All our solutions are powered by our partnership with vendors and distributors and supported by qualified and experienced resources.
All our solutions are powered by our partnership with vendors and distributors and supported by qualified and experienced resources.
Every organisation relies on technology, but technology requires administration and management to ensure that your data is available, confidential, safe, accessible and continues to serve your organization. You will need an IT resource! You may hire one or a team, but does your supervisor has the competence? or is your hired resource/s certified in all the required areas in technology such as cyber security, backup & disaster recovery, networking, Cloud, productivity tools etc.?
A managed services provider (MSP) offers expertise backed by a service level agreement and assumes the responsibility of your technology services for a fraction of the cost in comparison to you directly hire the resources yourself to execute the same task. You can access a specific managed service such as backup & disaster recovery, or a bundle of services.
Managed IT is not only for an organisation without an IT resource or team. Using a MSP will free up your internal resource to focus on other critical services and projects. For instance, consider the time that can be saved by outsourcing backup, patch management and hosting.
We see technology has an enabler for organizations. When leveraged correctly, an organization can achieve operational excellence and strategic success. With that said, choose the services that are not available within your organization or require improvement (Helpdesk Support, M365 Administration, Cloud management (Azure/AWS), Endpoint and Mobile Device Management, Cybersecurity as a Service, Backup & Disaster Recovery, Email Administration, and Migration as a Service etc.). If there are no IT resources, choose our Managed ICT Bundle.
ResolveIT managed services include proactive, reactive, and preventative services, allocated resources, and defined response and resolution times. Our ad hoc tech support requires an engagement on each request and tickets are scheduled according to resource availability.
Managed IT services are typically invoiced on the first of the following month, however, semi-annual, and annual invoicing is available.
It depends on the number of employees, devices and services required. We will be more than happy to setup a call to understand your requirements and provide a proposal. Visit here.
We provide all the services and subscriptions you will need to leverage ICT within your organization. However, where you already have contracts in place, we exclude same from your contract, but we will manage the technology just the same.
Our standard helpdesk support hours are 8:00 a.m. to 6:00 p.m. UTC -5:00, Mondays to Fridays. Contracts can be adjusted to include after business hours, holiday and weekend.
Clients have four methods to open a ticket: email, telephone, website, and Teams. Our service delivery team will oversee tickets based on our approved service level agreement – priority and business impact levels. All tickets are dated, and time stamped, and its lifecycle communicated to the requester and person of contact. Our performance and ticket management are then reported monthly to our client.
Our standard agreements are for twelve (12) months.
Yes, we can. Remote is our default mode of delivery. In fact, most of our projects local and regional are remotely executed. However, the requirements of each project will determine the mode of delivery: remote, onsite, or hybrid.
Our rate starts from USD75.00 per hour depending on the technology and expertise required.
We make it easy for you to schedule a discovery call here.
Yes, you can. Our retail stores and Webstore provide computers, mobile devices, accessories, and peripherals for sale. For enterprise equipment such as servers, networking and storage, or any hardware not available in stores, our account managers are one click away. You may request quotes at sales@resolveit.com.jm, our website form or chat with us here.
All new IT equipment we supply are supported by a one (1) year warranty unless otherwise stated. The terms of the warranty will vary according to the vendor. For instance, warranty is between end user and vendor, and serviced by vendor through its designated service centre. Also, special order items which are not generally stocked, but sourcing is being requested, these will have limited or no warranty, same for obsolete or refurbished/used components.
A Cloud is a term which refers to the delivery of technology resources as a service. These resources are generally computing, storage, networking, database, and security. The Cloud has three (3) computing models: IaaS (infrastructure as a service, PaaS (platform as a service), and SaaS (software as a service).
Most business owners answer this question by looking at their current and future reliance on technology, the total acquisition, management and replacement cost and weight them against the benefits of flexibility, scalability, cost savings, and security.
The adoption of Cloud has increased exponentially in recent years, due to its efficiency and cost-saving benefits especially to organizations with limited staff and/or limited budgets.
Cloud environments are generally more secure than an on-premises environment and are more compatible with multiple devices and operating systems. Businesses who utilize Cloud services enjoy instant scalability, thus improving their organizations agility. They are also able to accelerate the time to acquire new services by avoiding long procurement time as well as save on data center maintenance.
Almost all application can run into the Cloud. However, the application you should choose will depend on your strategy. The most common applications are: productivity and collaboration, business, application development and deployment, and server and storage capacity. IT management,