RIT TECH NEWS

With ResolveIT

March 2024 Edition

Revolutionizing the Tech Landscape: Stay Ahead with ResolveIT's Innovation Insights

Congratulations to Almando Cox on his appointment as the President of Jamaica’s Technology & Digital Alliance! As the CEO of ResolveIT, Almando has already demonstrated remarkable leadership in driving innovation and success within the technology sector.聽 Almando’s appointment holds an exciting new chapter for Jamaica’s tech industry, and his leadership is poised to inspire positive change and growth within the digital ecosystem of the country.

Enhancing Security in Cloud Environments with Multi-Factor Authentication (MFA)

In the ever-evolving landscape of cybersecurity threats, safeguarding cloud environments against unauthorized access and potential breaches is paramount. Multi-Factor Authentication (MFA) serves as a potent tool in fortifying cloud security by requiring users to provide multiple forms of verification before accessing accounts or resources. By enabling MFA for user accounts, implementing it for privileged accounts, and integrating with Identity and Access Management (IAM) solutions, organizations can establish a robust defense against threats. Enforcing MFA policies and regularly monitoring usage further strengthens security posture. By combining MFA with other security best practices, businesses can effectively protect their sensitive data and infrastructure in the cloud.

MONTHLY PROMO

馃殌 Upgrade your tech game with the all-new HP 15-FC0018la! 馃捇馃挜 Own your own device and conquer your tasks with ease. #ResolveIt #TechUpgrade #HP15FC0018la

PODCAST LOGO (1)

ON RIT TECH TALK

We are excited to announce our upcoming Launch of the RIT podcast, an exciting platform that will delve into the latest trends and developments in technology, science, and innovation. Each episode will feature insightful interviews with experts, thought-provoking discussions, and inspiring stories from the world of research and academia. Stay tuned for an immersive listening experience that will fuel your curiosity and expand your knowledge in groundbreaking fields.

COMING SOON聽

Featured Projects

Cloudfest 2024, hosted by Intcommex.
We were privileged to participate in this dynamic event that proved to be nothing short of successful.
Throughout the sessions, we engaged fervently to deepen our understanding of the latest trends, innovations, and offerings in the realm of cloud technology. The knowledge shared was invaluable, and we are excited to leverage it in our endeavors moving forward.
One of the highlights of the event was undoubtedly the opportunity to enjoy lunch on the beach. The serene backdrop provided the perfect setting for networking and casual discussions, fostering meaningful connections with fellow industry professionals.
Overall, Cloudfest 2024 exceeded our expectations, serving as a platform for learning, networking, and inspiration. We extend our heartfelt gratitude to Intcommex for hosting such a remarkable event and look forward to future opportunities for collaboration and growth.
Shopping Basket

Store Supervisor Retail


The Store Supervisor (Retail) be responsible for the effective and efficient performance of the following task:

Inventory Management

  • Check sample and keep accurate records on stock that enters retail stores.
  • Verify the accuracy of purchase orders and quantity received at retail stores.
  • Checking, recording, and reporting defects.
  • Monitor inventory turn-over by ensuring that stock levels are adequate for sale based on sale trends.
  • Providing monthly reorder lists based on the availability of items that are needed ensuring that reorder levels are accurate and are being updated consistently.
  • Record and update stock levels that are being transferred to different locations.

 

Cash Management

  • Validate and count cash in drawers at the start of sales associates shift.
  • Process cash refunds according to the refund procedure set out by Manager.
  • Refill cash register drawers when they run out of smaller change.
  • Remove excess cash and bring to the back office when there is a need.
  • Oversee end of day procedure to ensure cash is properly reconciled and accounted for as per end of day point of sale report.
  • Urgently address cash discrepancies in accordance with outline procedures.

 

Customer Service /Relief Support

  • Assisting sales associates by providing relief support for cashiering duties on day-offs and lunch breaks.
  • Overseeing and assessing sales associates by providing weekly updates on key performance indexes.
  • Provide excellent customers service by answering queries and assisting customers where necessary.
  • Record and handle customer complaints and escalate where necessary.

This will close in 0 seconds

Service Delivery Coordinator


Service Delivery Coordinator Roles and Responsibilities

Service Delivery Standard

  • Enhances IT effectiveness by providing information management support, representing the company to others.
  • Deliver services and being compliant with IT systems, procedures, and policies, and聽supervising聽resources and聽projects.
  • Ensures that inbound and outbound transactions are executed and filed according to procedures and company鈥檚 obligation.
  • Creates and maintains required documentation that meets standards and procedures
  • Guided by ITIL processes and standards
  • Creates training material, documentation and manuals, documentation of records for recurring errors

Service Coordination & Administration

  • Monitor the daily operation of Service Desk function including direct call handling and incident management.
  • Ensures all tickets and requests are managed and complete according to defined service levels and processes.
  • Coordinates daily processes to ensure adherence to defined standard.
  • Ticket dispatching and ticket escalations between all tiers of support
  • Resolve IT support issues by coordinating preparation of reports, analyzing data, and identifying solutions.
  • Complete tickets by assigning task; following up on results, and coordinate resources for service delivery聽

Effective people & resource management

  • Creates and updates resource assignments and scheduling for multiple teams
  • Provide support to internal customers
  • Contributes to team effort by accomplishing related results as needed.

Effective customer experience

  • Delivery of first level support to clients via established communication technology
  • Helps with computer setup/configuration tasks as directed
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Promptly address complaints and areas of concern

 

Quality Assurance

 

路聽 聽Assist in devising procedures to inspect and report quality issues

路聽 聽Monitor and escalate all issues relating poor quality of service

路聽 聽Assure the reliability and functionality of products by checking products before leaving 聽service center

路聽 聽Maintain direct follow up on customer jobs via email or phone call

路聽 聽Report all malfunctions of products to聽Service Delivery Manager to ensure immediate action

路聽 聽Assist in providing proactive solutions聽by collecting and analyzing聽quality data

路 聽 Ensure that quality standards are adhered to

路聽 聽Keep records of quality reports, statistical reviews, and relevant documentation

路聽 聽Ensure all legal standards are met

 

Operations

  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Respond to queries and investigate discrepancies.
  • Perform any other duties that may be assigned from time to time.

This will close in 0 seconds

Business Development Officer


Job Overview

The Business Development Officer will also be responsible for the complete sales cycle with the view of maximizing revenue, margin, and client satisfaction.聽 Having resources for assistance, the role is to develop deep relationships with key people and uncover sales opportunities, while delivering ongoing value to clients.

The Business Development Officer will be a reference point for all sales-related queries, meet with existing clients to unearth opportunities and meet new clients to generate leads and close deals.

Requirements/Qualifications:

The incumbent should have obtained bachelor鈥檚 degree in computer science, Business Administration, or related field. The role requires over 3 years of聽sales experience within the technology industry.

Our company culture requires continuous professional learning and development.

The incumbent will require the following skills to execute the job effectively:

  • Strong relationship building skills.
  • Communication Skills
  • Self-Managed
  • Presentation Skill
  • Opportunity Closing Skill
  • Leverage internal relationship and sell the 鈥榲alue add.鈥
  • Technically competent
  • Experience in Cloud Computing Technologies
  • A desire to keep up to date with new technology and training.

Business Development Officer Role and Responsibilities

The Business Development Officer聽聽 will be responsible for the effective and efficient performance of the following tasks:

Planning & Strategy

路聽聽聽聽聽聽聽聽聽聽聽Build and execute a call plan that will ensure maximum return with assistance

聽聽聽聽聽聽 from senior managers and partners.

路聽聽聽聽聽聽聽聽聽聽聽Create monthly work plan.

路聽聽聽聽聽聽聽聽聽聽聽Develop a solid understanding of the product range and present an informed overview.

路聽聽聽聽聽聽聽聽聽聽聽Understand strengths and weaknesses in the product sets from a technical perspective.

Lead Generation

路聽聽聽聽聽聽聽聽聽聽聽Make outbound sales calls to clients and prospects as per call plan.

路聽聽聽聽聽聽聽聽聽聽聽Up and cross sell each opportunity for maximum margin and differentiation

路聽聽聽聽聽聽聽聽聽聽聽Identify professional services opportunities in conjunction with the service

聽聽聽聽聽聽 delivery and project delivery teams.

路聽聽聽聽聽聽聽聽聽聽聽Capture and maintain all relevant data needed to sell and renew.

路聽聽聽聽聽聽聽聽聽聽聽Participate in lead generation events.

Execution

路聽聽聽聽聽聽聽聽聽聽聽Liaise with other divisions, as required, to ensure efficient customer transactions

聽聽聽聽聽聽 that ultimately deliver a sound buying experience.

Administration & Reporting

路聽聽聽聽聽聽聽聽聽聽聽Ensure all client issues are resolved promptly and seek management guidance

聽聽聽聽聽聽 where necessary.

路聽聽聽聽聽聽聽聽聽聽聽Accurately forecast business with senior manager on a monthly basis.

路聽聽聽聽聽聽聽聽聽聽聽Work with operation team and provide support where necessary to ensure timely

聽聽聽聽聽聽 logging of orders.

路聽聽聽聽聽聽聽聽聽聽聽Ability to anticipate risks and devise solutions to resolve issues promptly.

路聽聽聽聽聽聽聽聽聽聽聽Support account receivables with collection

Customer Relationship Management

路聽聽聽聽聽聽聽聽聽聽聽Ensure all clients are alerted of any up鈥恈oming renewals.

路聽聽聽聽聽聽聽聽聽聽聽Ensure the CRM is updated and used pro-actively to drive business engagements

聽聽聽聽聽聽 and forecasting

路聽聽聽聽聽聽聽聽聽聽聽Should have a good understanding of our value proposition and should be

聽聽聽聽聽聽 able to understand the customer requirements.

路聽聽聽聽聽聽聽聽聽聽聽Own the full sales cycle, from identifying expansion opportunities

聽聽聽聽聽聽聽聽聽聽聽 聽聽聽聽聽聽聽to build relationships with key stakeholders to negotiation and contracting

This will close in 0 seconds

The Store Supervisor (Retail) be responsible for the effective and efficient performance of the following task:

Inventory Management

  • Check sample and keep accurate records on stock that enters retail stores.
  • Verify the accuracy of purchase orders and quantity received at retail stores.
  • Checking, recording, and reporting defects.
  • Monitor inventory turn-over by ensuring that stock levels are adequate for sale based on sale trends.
  • Providing monthly reorder lists based on the availability of items that are needed ensuring that reorder levels are accurate and are being updated consistently.
  • Record and update stock levels that are being transferred to different locations.

Cash Management

  • Validate and count cash in drawers at the start of sales associates shift.
  • Process cash refunds according to the refund procedure set out by Manager.
  • Refill cash register drawers when they run out of smaller change.
  • Remove excess cash and bring to the back office when there is a need.
  • Oversee end of day procedure to ensure cash is properly reconciled and accounted for as per end of day point of sale report.
  • Urgently address cash discrepancies in accordance with outline procedures.

Customer Service /Relief Support

  • Assisting sales associates by providing relief support for cashiering duties on day-offs and lunch breaks.
  • Overseeing and assessing sales associates by providing weekly updates on key performance indexes.
  • Provide excellent customers service by answering queries and assisting customers where necessary.
  • Record and handle customer complaints and escalate where necessary.