20 YEARS OF EXPERIENCE

Your Trusted

Value-Added ICT

Partner with a team of experts who have been growing organisations with solutions for 18 years!

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Solutions Partner!

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20 YEARS OF EXPERIENCE

Managed

Rely on us to ensure your services are protected and available – business application, security, cloud, website, backup & disaster recovery.

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Services

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20 YEARS OF EXPERIENCE

Professional

Our experienced team of consultants and project managers can assist with your goals. We offer value-added services in assessment, design, implementation and management.

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20 YEARS OF EXPERIENCE

Cloud

Organisations worldwide have been taking advantage of the benefits of digitization and the cloud. You must embrace transformation to succeed. We can help!

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Trusted ICT

18 YEARS OF EXPERIENCE

Your Trusted
Value-Added ICT
Solutions Partner!

Rely on a team of experts who have been growing businesses with solutions for 18 years!

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Managed Services

18 YEARS OF EXPERIENCE

Managed Services

The one-stop shop for all your IT needs. ResolveIT can monitor your security, manage your website, and maintain your IT infrastructure on a regular basis.

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Professional Services

18 YEARS OF EXPERIENCE

Professional Services

Our experienced team of consultants and project managers can assist with your goals. We can execute business plans, provide guidance through the implementation, and give advice on how best to maintain the systems and processes used.

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Managed Services

18 YEARS OF EXPERIENCE

Cloud Services

Are you worried about the ever-growing selection of applications available? Customize your ideal combination for customer service, business operations and ecommerce with ResolveIT. Learn more here.

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ICT
Professionals

Cybersecurity

80%

Backup & Disaster
Recovery

90%

Cloud & Infrastructure

86%

Website & Ecommerce

97%

Managed & Professional Services

92%

ICT Procurement

89%

Customers have given above average rating of satisfaction

0 %

Projects have successfully completed over the past year

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Business goals have been successfully achieved

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ResolveIT Limited is a technology solution company that works with businesses and organizations to plan, design, implement, test, deliver and support information technology solutions. With over 18 years experience in the field and deep understanding of our clients’ priorities, we provide customized solutions that meet their specific needs and help them achieve their goals.

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“The team communicates well and keeps us appraised at each stage of the deployment process, I am also comforted that they are further supported by a contingent of developers who are willing and able to address any custom configuration changes or support request that may become necessary.”

Exim Bank JamaicaCustomer

“ResolveIT Ltd has been providing excellent quality service to our organization, for many years through a competent team in a timely manner.”

Jamaica AIDS Support For Life (JASL)Customer

“ResolveIT was integral in the realization of our Online Registration System. With their extensive knowledge and skillset, they guided the Department throughout the process to ensure we understood the benefit, challenges and lifetime cost for the various options.”

Department Of Cooperative And Friendly Societies (DCFS)Customer

“ResolveIT has been our go to partner for our M365 and security needs. Their team is able to handle our matters quickly and effectively.”

Access Financial Services Ltd.Customer

“ResolveIT has been a part of our solution since 2017. They oversee setting up all our IT software in most cases hardware for the entire company. They offer cutting edge solutions to all our information technology needs, and we are happy with the function of all our software and hardware. They offer competitive solutions that are comparable with the market.”

Caribbean Training & Education Center for HealthCustomer

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Service Delivery Coordinator

Service Delivery Coordinator Roles and Responsibilities

Service Delivery Standard

Enhances IT effectiveness by providing information management support, representing the company to others.
Deliver services and being compliant with IT systems, procedures, and policies, and supervising resources and projects.
Ensures that inbound and outbound transactions are executed and filed according to procedures and company’s obligation.
Creates and maintains required documentation that meets standards and procedures
Guided by ITIL processes and standards
Creates training material, documentation and manuals, documentation of records for recurring errors

Service Coordination & Administration

Monitor the daily operation of Service Desk function including direct call handling and incident management.
Ensures all tickets and requests are managed and complete according to defined service levels and processes.
Coordinates daily processes to ensure adherence to defined standard.
Ticket dispatching and ticket escalations between all tiers of support
Resolve IT support issues by coordinating preparation of reports, analyzing data, and identifying solutions.
Complete tickets by assigning task; following up on results, and coordinate resources for service delivery

Effective people & resource management

Creates and updates resource assignments and scheduling for multiple teams
Provide support to internal customers
Contributes to team effort by accomplishing related results as needed.

Effective customer experience

Delivery of first level support to clients via established communication technology
Helps with computer setup/configuration tasks as directed
Maintains customer confidence and protects operations by keeping information confidential.
Promptly address complaints and areas of concern

Quality Assurance

· Assist in devising procedures to inspect and report quality issues

· Monitor and escalate all issues relating poor quality of service

· Assure the reliability and functionality of products by checking products before leaving service center

· Maintain direct follow up on customer jobs via email or phone call

· Report all malfunctions of products to Service Delivery Manager to ensure immediate action

· Assist in providing proactive solutions by collecting and analyzing quality data

· Ensure that quality standards are adhered to

· Keep records of quality reports, statistical reviews, and relevant documentation

· Ensure all legal standards are met

Operations

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Respond to queries and investigate discrepancies.
Perform any other duties that may be assigned from time to time.

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Business Development Officer

Job Overview

The Business Development Officer will also be responsible for the complete sales cycle with the view of maximizing revenue, margin, and client satisfaction. Having resources for assistance, the role is to develop deep relationships with key people and uncover sales opportunities, while delivering ongoing value to clients.

The Business Development Officer will be a reference point for all sales-related queries, meet with existing clients to unearth opportunities and meet new clients to generate leads and close deals.

Requirements/Qualifications:

The incumbent should have obtained bachelor’s degree in computer science, Business Administration, or related field. The role requires over 3 years of sales experience within the technology industry.

Our company culture requires continuous professional learning and development.

The incumbent will require the following skills to execute the job effectively:

Strong relationship building skills.
Communication Skills
Self-Managed
Presentation Skill
Opportunity Closing Skill
Leverage internal relationship and sell the ‘value add.’
Technically competent
Experience in Cloud Computing Technologies
A desire to keep up to date with new technology and training.

Business Development Officer Role and Responsibilities

The Business Development Officer will be responsible for the effective and efficient performance of the following tasks:

Planning & Strategy

· Build and execute a call plan that will ensure maximum return with assistance

from senior managers and partners.

· Create monthly work plan.

· Develop a solid understanding of the product range and present an informed overview.

· Understand strengths and weaknesses in the product sets from a technical perspective.

Lead Generation

· Make outbound sales calls to clients and prospects as per call plan.

· Up and cross sell each opportunity for maximum margin and differentiation

· Identify professional services opportunities in conjunction with the service

delivery and project delivery teams.

· Capture and maintain all relevant data needed to sell and renew.

· Participate in lead generation events.

Execution

· Liaise with other divisions, as required, to ensure efficient customer transactions

that ultimately deliver a sound buying experience.

Administration & Reporting

· Ensure all client issues are resolved promptly and seek management guidance

where necessary.

· Accurately forecast business with senior manager on a monthly basis.

· Work with operation team and provide support where necessary to ensure timely

logging of orders.

· Ability to anticipate risks and devise solutions to resolve issues promptly.

· Support account receivables with collection

Customer Relationship Management

· Ensure all clients are alerted of any up‐coming renewals.

· Ensure the CRM is updated and used pro-actively to drive business engagements

and forecasting

· Should have a good understanding of our value proposition and should be

able to understand the customer requirements.

· Own the full sales cycle, from identifying expansion opportunities

to build relationships with key stakeholders to negotiation and contracting

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ResolveIT

20 YEARS OF EXPERIENCE

Your Trusted

Value-Added ICT

Solutions Partner!

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20 YEARS OF EXPERIENCE

Managed

Services

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20 YEARS OF EXPERIENCE

Professional

Services

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20 YEARS OF EXPERIENCE

Cloud

Services

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LinkedIN

Your Trusted Value-Added ICTSolutions Partner!

Managed Services

Professional Services

Cloud Services

Cybersecurity

Backup & Disaster Recovery

Managed & Professional Services

Website & Ecommerce

Cloud & Infrastructure

ICT Procurement

Cybersecurity

Cloud & Infrastructure

ICT Procurement

Backup & Disaster Recovery

Managed & Professional Services

Website & Ecommerce

WHY CHOOSE US

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ICT Professionals

OUR EXPERIENCES

Helping Our Clients Grow Their Businesses

OUR PRICING PLANS

We Have Everything You Need in the Lowest Price

DESIGNING

PROCESS13.00$

DEVELOPING

PRODUCT18.00$

SUPPORTING

CLIENTS10.00$

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Backup &
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Ecommerce

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